Who is responsible
Controller and contact details
Fire Safety Services is the name used by the operator of this website and is the controller for personal information collected directly through it. Privacy questions and rights requests can be sent through the contact page by selecting “Privacy or data request”.
A provider receiving an enquiry normally becomes a separate controller for its own quotation, communications and service records. Its privacy notice and contact details should explain that processing.
Information collected
What personal information we receive
The information depends on the form and what you choose to provide. We may also receive technical request and security information from the hosting service when the site is accessed.
Contact details
Name, organisation, email, telephone number and preferred contact method.
Premises details
Address, postcode, use, size, storeys, occupancy and access information.
Enquiry details
Requested service, reason, timeframe, existing records and free-text message.
Communications
Follow-up messages, correction reports, complaints and rights requests.
Referral records
Provider selected, sharing date, status and information needed to administer the introduction.
Technical data
IP address, device or browser details, request logs and anti-abuse information handled by hosting infrastructure.
Purposes and lawful bases
Why we use information
Different purposes can rely on different lawful bases. We determine and document the basis before using information for a new purpose.
| Purpose | Typical lawful basis | What this covers |
|---|---|---|
| Respond to a contact or enquiry | Legitimate interests and steps requested by you | Reviewing the message, clarifying scope and replying |
| Refer an enquiry to a provider | Consent | Sharing relevant submitted details after your positive agreement |
| Operate and secure the site | Legitimate interests | Hosting, form processing, spam prevention, telephone-number validation, troubleshooting and service integrity |
| Keep necessary business records | Legal obligation and legitimate interests | Accounting, complaints, disputes, compliance and audit evidence |
| Direct marketing | Consent where required | Only where a separate, clear marketing choice has been provided |
Storage period
How long information is kept
Information is kept only as long as reasonably needed for the purpose, legal obligations and potential disputes. Enquiries that do not progress are normally deleted or anonymised within 12 months of the last meaningful contact. Referral, complaint, financial or contractual records may be retained for up to six years where needed.
Hosting security logs, backups and spam records follow the service provider’s operational schedules. When deletion is requested, residual copies may remain temporarily in protected backups before expiry.
Your choices
Your data-protection rights
Depending on the circumstances, you may ask for access, correction, erasure, restriction, portability or object to processing. Where processing relies on consent, you may withdraw it without affecting earlier lawful use. Rights are not absolute and we will explain any lawful limitation.
You have the right to object to processing based on legitimate interests. You have an absolute right to object to direct marketing. Use the contact page to make a request. You may complain to the Information Commissioner’s Office if concerns remain unresolved.
- State that the request concerns privacy
- Give the email or telephone number used in the enquiry
- Describe the information or right involved
- Do not send identity documents unless requested securely
Updates
Changes to this notice
This notice is reviewed when forms, providers, hosting, analytics, marketing or legal requirements change. Material changes will be reflected on this page and, where appropriate, brought to affected people’s attention.
Last reviewed: 24 July 2026.